Refund & Cancellation Policy
LAST UPDATED 2026-08-22
1. CANCELLATION
Cancel anytime from your account settings, or by emailing contact@investorpass.app. Cancellation stops all future renewals immediately; your Pro access continues through the end of the period already paid, then reverts to Free. Deleting your account cancels the subscription as well.
2. MONTHLY PLANS
Monthly subscriptions (US$9 or regional equivalent) are generally non-refundable once a billing cycle has started, since full access is delivered during the cycle. Exceptions: duplicate charges, technical faults that denied access, or charges after effective cancellation — refunded in full.
3. ANNUAL PLANS
Annual subscriptions (US$79 or regional equivalent) may be refunded pro-rata within 14 days of the initial charge if you have made limited use of Pro features. After 14 days, refunds are considered case-by-case for genuine issues (renewal after intended cancellation, loss of access we could not fix). Renewal charges can be refunded in full within 7 days if no significant Pro usage occurred post-renewal.
4. HOW REFUNDS ARE ISSUED
Approved refunds are returned to the original payment method via the processor that handled the charge (Razorpay or PayPal). Allow 5–10 business days for the credit to appear, depending on the processor and your bank. Taxes collected are refunded proportionally where required.
5. STATUTORY RIGHTS
This policy applies in addition to any non-waivable consumer rights in your jurisdiction. Where local law provides stronger remedies (for example EU/UK distance-selling rules or Indian consumer law), those rights prevail.
CONTACT
Questions, requests, or notices under this document may be directed to contact@investorpass.app or to [Insert registered address]. Include enough detail for us to identify you and act on your request.