Girish Mathrubootham on Scale Economics

The firm's first customer came from Australia in June 2011, and the company reached 100 customers within 103 days of that first deal — an early signal of product-market fit that preceded any institutional funding round and validated the cross-border appeal of an India-built SaaS product.

For FY2025, the firm reported revenue of $838.8 million, GAAP net income of roughly $183.7 million, and roughly 5,300 employees — its first full year of GAAP profitability, marking the inflection from a growth-at-all-costs profile to one that can fund itself from earnings.

For FY2025, Freshworks reported revenue of $838.8 million, up 16% from $720.4 million in 2024, with GAAP net income of approximately $183.7 million against a net loss of about $95.4 million in 2024 — a swing that validates the post-IPO model in which the firm absorbed losses to push through to genuine GAAP profitability.