Girish Mathrubootham on M&A / Acquisitions

In May 2024 the company acquired US-based IT-management firm Device42 for about $230 million, the same month Mathrubootham handed the CEO seat to Dennis Woodside and moved into the executive chairman role — coupling a sizeable M&A bet with a leadership transition.

By 2026, the product suite had expanded into IT service management with the ITAM product line, and FireHydrant, an AI-powered incident-management platform, was acquired in a deal that closed in January 2026 — pointing to an AI-led M&A agenda layered on top of the original SaaS portfolio.

Wikipedia's record shows Freshworks' product diversification path — Freshservice launched 2014, Freshsales CRM in 2016, the corporate rename in 2017, the Device42 deal in 2024 — as a deliberately staged move from a one-product company to a multi-product platform targeting customer experience, employee experience and IT operations as adjacent segments.